Household Terms & conditions

Figures are estimates and must be checked before tax filing or payment. Liability limits and your responsibilities are described below. Nothing in these terms removes rights or remedies that cannot lawfully be excluded under POPIA, the Consumer Protection Act (CPA), the Electronic Communications and Transactions Act (ECTA) or other applicable South African law.

The service is owned and operated by Goshen Premium Chauffeur, trading as Veld Tax Studio. Your agreement for the use of the software is with Goshen Premium Chauffeur. Our business address is 3 Bushwood Road, Mowbray, Cape Town, 7700, South Africa. You can contact us at enquiries@veldtax.com.

Household accounts provide a personal tax profile, domestic employee records, payroll calculations and downloadable payslips. Spouse linking and category-specific sharing are optional. UIF/COIDA registrations, paid professional services, paid Household packages and personal tax document workflows are planned and are not currently supplied by signup.

The service is software, not tax advice. It is AI-run and uses automated SARS audit checks. Outputs are generated automatically and may be incomplete or inaccurate. You remain responsible for reviewing every figure and for the accuracy of anything you submit to SARS. Before relying on any report for filing or payment purposes, verify it with a qualified accountant, bookkeeper or registered tax practitioner.

Because the system is AI-run and uses automated SARS audit checks, it can suggest categorisations, VAT treatments, payroll calculations, audit flags and SARS-pack figures that a human accountant might disagree with. Those suggestions are provided to speed up your bookkeeping, not to replace professional advice.

You must review, correct and approve every output before it is used for tax filing, payroll payment, financial statements or any other compliance purpose. Any limitation of liability for uncorrected errors applies only to the extent permitted by law and is subject to the consumer protections below.

You must provide accurate registration details and keep them current. You are responsible for keeping your login credentials confidential and for all activity under your account.

You must be at least 18 years old and legally able to enter into this agreement. If you create an account for an organisation, you confirm that you have authority to bind it.

We grant you a limited, non-exclusive, non-transferable right to use the service within your chosen plan for your own household. You may not reverse engineer the service, resell or redistribute access, or circumvent technical or plan limits.

You must not:

• use the service unlawfully or to further fraud, tax evasion, spam or money laundering;
• upload content that infringes another person’s intellectual property or privacy rights;
• interfere with the security or integrity of the service, including introducing malware, probing or scanning systems, or scraping data;
• attempt to access data belonging to another customer.

You keep ownership of the documents and records you upload. You grant us a limited licence to store and process that content solely to provide the service to you, including automated reading and categorisation of documents you submit.

We retain all rights in the service, including the software, documentation, design and branding. Nothing in these terms transfers our intellectual property to you.

Planned Household pricing: Free Individual R0; My Household R79/month or R799/year; additional domestic employee R25/month. Planned services: UIF registration R450, COIDA registration R650, Letter of Good Standing R650 and annual payroll reconciliation R350; tax return assistance is quoted. These paid Household packages and services are not available yet. We must show the current price and obtain your approval before any paid order.

A subscription renews only after you expressly order it, on the billing cycle and at the final price shown at checkout, until cancelled. Prices are in ZAR; VAT is included where applicable. You can review and correct an order before confirming it. Payment, billing, invoicing, tax, currency, cancellations and refunds are handled by our Merchant of Record, Paddle, and are governed by the Paddle Checkout Buyer Terms. Please also read our refund policy.

Cancel through Billing & Subscriptions or contact enquiries@veldtax.com. Cancellation stops future renewal and preserves paid access until the period ends. Our 30-day subscription refund guarantee and any applicable CPA cancellation or ECTA cooling-off rights remain available; mandatory law takes priority over payment-provider terms.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for software subscription orders completed through its checkout. Paddle handles payment inquiries and returns; we remain your contact for the software and privacy. Future professional services require a separate confirmed scope, supplier and price before you order.

We work to keep the service available but do not guarantee uninterrupted or error-free operation. Maintenance, third-party failures and events beyond our reasonable control may cause downtime.

We may suspend or terminate your access for material breach of these terms, non-payment, security or fraud risk, or repeated or serious policy violations. You may stop using the service and cancel your subscription at any time. On termination you may export your data for a reasonable period, after which it may be deleted.

To the fullest extent permitted by law we disclaim all implied warranties, including merchantability and fitness for a particular purpose. Our aggregate liability is limited to the fees you paid in the twelve months before the claim. We are not liable for indirect or consequential loss, including lost profits, revenue, data or goodwill, or for penalties or interest arising from information you submit to SARS. Nothing excludes liability for fraud, gross negligence, death or personal injury, or any liability or consumer remedy that the law does not permit us to exclude or limit. These limitations are not a waiver of statutory rights.

You indemnify us against claims arising from content you upload, your unlawful use of the service, or your breach of these terms, only to the extent lawful and attributable to your conduct. This does not make you responsible for our unlawful conduct or gross negligence.

We may update these terms as the service develops. Material changes will be notified in the app or by email before taking effect. A change will not retrospectively alter an accepted order or remove statutory rights. Where fresh acceptance is required, we will request it; you may stop using the service and cancel before the change takes effect.

These terms are governed by the laws of the Republic of South Africa, and the South African courts have jurisdiction over any dispute.

For questions about these terms, contact Goshen Premium Chauffeur at enquiries@veldtax.com. Billing and order questions are handled by Paddle at paddle.net.

You create a personal account for yourself, not on behalf of a business or spouse. Being married or linking an account does not authorise access to your spouse’s records. Each spouse uses their own login; sharing starts at No access, is one-way and category-specific, and can be revoked. Revocation cannot retrieve copies already downloaded. Unlinking ends sharing without deleting either person’s records; permission changes are audited.

If you employ a domestic worker, you remain the employer. Verify written employment particulars, wage rates, working hours, overtime, Sunday/public-holiday treatment, leave, lawful deductions and payslip details against the Basic Conditions of Employment Act and National Minimum Wage Act. Where applicable, check UIF under the Unemployment Insurance and Contributions Acts, COIDA registration and returns, and SARS/PAYE duties. Stored payroll results do not prove registration, payment, filing or statutory compliance.

Minimum wages and tax tables change. Have a South African payroll or tax professional verify current rates, thresholds, age rebates and period calculations before relying on a payslip. The app’s warnings are not a complete legal assessment.

Explain processing to employees and provide required privacy notices before entering their ID, pay, leave or contact details. Enter only necessary data you are lawfully entitled to process. Do not upload a spouse’s tax or identity information merely because you share a household.

Read the Privacy Notice for our purposes, lawful grounds, service providers, retention, transfers and your POPIA rights. Acceptance of these terms acknowledges that notice; it is not blanket consent to marketing, special personal information or spouse sharing. Contact our Information Officer via enquiries@veldtax.com for privacy requests.

You can read and save these conditions before creating an account. We keep a dated, versioned acceptance record. Contact us for a copy of your accepted edition or to raise a complaint. You retain access to applicable consumer dispute processes, the Information Regulator and the courts; there is no compulsory waiver of those remedies.