Refund policy

If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date. You do not need to give a reason.

Every subscription also begins with a free trial, so you can test capturing documents, issuing quotes and invoices, and generating SARS reports before any payment is taken.

Refunds are processed by our payment provider and Merchant of Record, Paddle. To request one, visit paddle.net with the email address you used at checkout, or contact our support channel in the app and we will raise it with Paddle for you at enquiries@veldtax.com.

Approved refunds are returned to the original payment method. Your bank or card issuer may take a few business days to reflect the credit.

You can cancel at any time. Cancelling stops future renewals; you keep access until the end of the billing period you have already paid for. You can export your records before access ends.

Refunds are also covered by the Paddle refund policy, and nothing here limits the rights you have under South African consumer law.